Privacy Policy

GlasHaus Lettings (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard your data when you interact with us.

1. Who We Are

GlasHaus Ltd is a company registered in Scotland with company number SC855381. Our registered office is at 104 Holms Crescent, Erskine PA8 6DL.

Letting Agent Registration Number: LARN251001.
We are a member of The Property Ombudsman and adhere to their codes of practice.
Client Money Protection is provided by Propertymark.

If you have any questions about this policy, please contact us at:
📧 info@glashauslettings.com
📞 0141 266 0095

2. Information We Collect

We may collect and process the following types of personal data:

Name, address, telephone number, email address.
Identification documents (e.g., passport, driving licence, utility bills).
Financial details (e.g., bank account information, payslips, employment references).
Tenancy history and rental payments.
Communications with us (email, phone, post).
IP address and website usage information (via cookies).

3. How We Collect Your Data

Directly from you when you contact us, complete forms, or use our website.
From third parties, such as tenant referencing agencies, employers, guarantors, or previous landlords.
Automatically, through cookies on our website (see Cookie Policy).

4. How We Use Your Data

We use your personal data for the following purposes:

To provide our services to landlords, tenants, and applicants.
To comply with legal obligations such as anti-money laundering, tenancy law, and right-to-rent checks.
To manage our business operations, such as property maintenance and rent collection.
To send you relevant marketing communications, where you have given consent.

5. Who We Share Your Data With

We may share your information with:

Contractors and service providers (e.g., tradespeople, inventory clerks).
Tenant referencing and credit check agencies.
Professional advisers (e.g., solicitors, accountants, insurers).
Regulatory authorities and law enforcement, if required by law.
IT and software providers (e.g., property management systems, email hosting).
We will never sell your data to third parties.

6. International Transfers

Some data may be stored or processed outside the UK/EEA (e.g., cloud providers). Where this occurs, we ensure appropriate safeguards are in place.

7. Data Retention

We only keep your data for as long as necessary for the purposes collected, and in line with legal requirements. For example, tenancy records are retained for up to 6 years after a tenancy ends.

8. Your Rights

Under data protection law, you have the following rights:

To access a copy of your personal data.
To correct inaccurate or incomplete data.
To request erasure of your data (where legally possible).
To restrict or object to processing.
To request a transfer of your data.
To withdraw consent for marketing at any time.

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk

9. Security

We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

10. Cookies

Our website uses cookies to enhance your browsing experience and collect anonymous usage statistics. For more details, please see our Cookie Policy.

11. Contact Us

For questions, requests, or to exercise your rights, please contact us at:
📧 info@glashauslettings.com
📞 0141 266 0095

Last updated: 1st October 2025